Michael intervenes in the near-death accidents of Eleanor, Chidi, Tahani and Jason on Earth, in hopes that a second chance at life allows them to become better versions of themselves.
Trevor interferes with the humans; he drives Chidi away from the others by suggesting that Chidi's friendship with the subjects threatens clinical results, and he steers Jason and Tahani towards a meaningless hookup, all the while smothering the humans with overtures of friendship. Michael and Janet go to Earth, but struggle to hinder Trevor without their powers; Janet is perturbed by her inability to summon objects. Jason helps a drunk Tahani get home safely, but their friendship remains platonic.
Michael and Janet spy on their human friends for a year, manipulating them to ensure they stay together and focus on their project: they give Eleanor an $18,000-winning lottery ticket so she won't take time away for a job; reconnect Tahani with her Australian ex-boyfriend Larry (an accomplished but insecure Hemsworth brother); help Jason meet local Jaguars fans; and provide Chidi with state-of-the-art teaching equipment.
Michael and Janet confess their identities and reveal the group's experiences in The Bad Place, which lasted 300 years of nonlinear time. The explanation prevents the humans from earning points and dooms them to the Bad Place upon death. Michael and Janet write a manifesto, planning to turn themselves in to Judge Gen and deliver their recommendations. Tahani gives $2 million anonymously to the Sydney Opera House; Jason then leads her to distribute money to people they think need it.
Tahani and Michael travel to Jacksonville with Jason, who tries to save his father, Donkey Doug, by helping him start a career as an electrician. Donkey Doug and Pillboi have a get-rich-quick scheme to sell a combination energy drink and body spray made from stolen materials. Jason accepts that Donkey Doug is a lost cause and decides to help Pillboi instead; he takes Pillboi's place at a robbery, and Donkey Doug leads the police on a chase so Jason can escape.
In Nevada, Eleanor and Michael confront Eleanor's mother, Donna, who faked her death to avoid fulfilling a drunken charity auction bid. As “Diana Tremaine,” Donna has established a seemingly normal suburban life with her boyfriend Dave and his daughter, Patricia. Eleanor is determined to prove Diana is scamming Dave, consistent with Eleanor's past experience with her, but also out of jealousy that Donna was never the responsible mother to her that she is to Patricia.
Michael shows Eleanor her memories of falling in love with Chidi in the afterlife. When they both grew suspicious of Michael, they fled to the Medium Place, where they slept together and professed their love to each other. Returning to the neighborhood, they confronted Michael, who rebooted them again. Eleanor believes her relationship with Chidi was deterministic because Michael controlled their entire world, but he explains that he often failed to predict her behavior.
In Alberta, Canada, Michael and Janet find Doug Forcett, who has lived according to the afterlife points system since accurately hallucinating it while on magic mushrooms in the 1970s. He lives simply, self-sufficiently, and charitably, but miserably; obsessed with points, he does anything to make any person or creature happy, and nothing for himself.
With Janet's help, Michael hatches a plan.
In the Good Place “correspondence center,” the group's arrival alerts postal worker Gwendolyn. Michael poses as a neutral Accountant. Everyone in the Good Place is pleasant, unsuspicious, and devoted to obeying rules. A committee takes Michael's concerns seriously, but to his dismay they intend to spend 400 years just selecting investigators. Eleanor tries and fails to breech a door into the Good Place proper, after which Chidi creates a romantic first date for her.
Various events occur, in a certain specific order.